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Returns

We are sure you and your little one will absolutely love your Moonbabies.co.uk purchase, but if for whatever reason you are not completely satisfied you can return it unused and in a saleable condition within 28 days of receipt for a full refund.

And don't worry, our returns process is simple and hassle free:

  • Simply log into your account, find the order and item you want to return and tell us why you want to return the item. We'll then send you an email with further instructions.

  • Your refund will be processed within 5-7 days after the goods have been received by our warehouse. The refund will be applied back to the original payment method within 2-3 working days once processed. Please note, the initial delivery fee will not be refunded unless the order was incorrect or contained damaged/faulty goods.

The cost of returning the item(s) is at your expense unless the order was incorrect, damaged or faulty.

We also recommend using a recorded delivery service, thereby obtaining a unique tracking ID to help you in the event your parcel goes missing within the Royal Mail distribution network.


Moonbabies.co.uk is not responsible for returned goods being lost or damaged in transit.