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Privacy Policy

Last updated: January 28, 2015



This Privacy Policy governs the manner in which Moonbabies collects, uses, maintains and discloses information collected from users (each, a "User") of the www.moonbabies.co.uk website ("Site"). This privacy policy applies to the Site and all products and services offered by Moonbabies.


Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.


Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.


Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognise your browser and capture and remember certain information. They are used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.


How we use collected information

Moonbabies may collect and use Users personal information for the following purposes:

  1. To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
  2. To personalise user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  3. To improve our Site: We may use feedback you provide to improve our products and services.
  4. To run a promotion, contest, survey or other Site feature: To send Users information they agreed to receive about topics we think will be of interest to them.
  5. To send periodic emails: We may use the email address to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

What we collect and why

The information we gather from customers helps us to continually improve the service we offer to our customers.

When you shop with us, there are different ways we gather information about you:

  • When you register with us, we ask for information such as your name and e-mail address to help create your account and identify you as a unique customer.
  • If you place an order, we ask for your contact details, delivery address and debit or credit card details. All this is necessary for us to recognise you as a registered customer and to fulfil the orders you place with us. Storing this information means you do not need to re-enter these details each time you shop.
  • We keep a record of your purchases with us so we can deal a lot quicker with any problems you may experience with your Moonbabies order.
  • We collect information from you subscribe to a newsletter, fill out a form or enter information on our site.
  • We keep a record of any e-mail correspondence you send us. This helps us keep track of your likes and dislikes and any problems or concerns you've had with our products or services.


How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

We reveal only the last four digits of your credit card number when confirming an order. We also display the last four digits of your credit card and the expiry date on your receipt. Of course we transmit the entire credit card number to the appropriate credit card company during the order processing.


Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.


Unsubscribing from our marketing communications

You may opt out of receiving our marketing communications when you open your account or any time after that by going to Account/Profile and unticking the appropriate boxes at the bottom of the page.


Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Data over the internet

The internet is a global network - therefore there are cases where your data travels internationally, which may include places outside the European Union. We want you to know that if you visit or shop with Moonbabies, you're agreeing and authorising us to process data this way.

It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when using a shared computer. It is your responsibility, and not Moonbabies, to keep these login details safe and secure.


Risks whenever you use the internet

While we do our best to protect your personal information, we cannot guarantee the security of any information that you transmit to www.moonbabies.co.uk and you are solely responsible for maintaining the secrecy of any passwords or other account information.

In addition other Internet sites or services that may be accessible through www.moonbabies.co.uk have separate data and privacy practices independent of us, and therefore we disclaim any responsibility or liability for their policies or actions.

Please contact those vendors and others directly if you have any questions about their privacy policies.


Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.


Changes to this privacy policy

Moonbabies has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.


Further information

If you have questions about your personal information or our privacy policy, please contact us at contact@moonbabies.co.uk. To see all the information we have about you, and to correct any inaccuracies, write to:

Moonbabies
PO Box 740
Waltham Cross
Hertfordshire
EN8 1LP